Terms & Conditions – Ignira Energy
1. About Us
Ignira Energy Ltd (“Ignira Energy”, “we”, “us”, “our”) is a company registered in England & Wales (Company No. 16734463) with its registered office at Priory House, 6 Wrights Lane, London, W8 6TA.
These Terms govern the supply of our goods and services to you (“the Customer”).
We are:
Members of the Renewable Energy Consumer Code (RECC)
Certified under the Microgeneration Certification Scheme (MCS)
Registered with TrustMark
As a TrustMark-registered business, we are committed to high standards of workmanship, customer service, and consumer protection.
You can view the TrustMark Customer Charter here
2. Contract Formation
A legally binding contract is formed when you accept our written proposal and these Terms.
3. Goods and Services
We supply and install plumbing, heating, ventilation and renewable energy systems, as detailed in your proposal.
All works are carried out:
with reasonable care and skill
in accordance with applicable standards (including MCS where relevant)
4. Pricing and Payment
Pricing, payment schedule and any deposit requirements are set out in your proposal.
Final payment is due upon completion and commissioning of the installation.
5. Cancellation Rights
You have a statutory 14-day cooling-off period from contract formation.
If works begin within this period at your request, reasonable costs for work completed may be charged if you cancel.
6. Installation and Customer Responsibilities
You agree to:
provide access to your property
ensure required permissions (e.g. planning) are in place
prepare the property as reasonably required
We are not responsible for delays caused by lack of access or missing permissions.
7. Warranties and Guarantees
We provide a 2-year workmanship guarantee on our installation services
Manufacturer warranties apply to supplied equipment
Insurance-backed guarantees (IBGs) may apply where required under RECC
8. Insurance
We maintain appropriate business insurance, including:
Professional Indemnity Insurance provided by AXA XL Insurance Company UK Limited
Limit of indemnity: £500,000 per claim and in aggregate (inclusive of defence costs)
Cover applies to our design and professional services within the United Kingdom
Evidence of insurance can be provided upon reasonable request.
9. Limitation of Liability
Nothing in these Terms limits liability for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
Subject to this, our total liability is limited to the total contract value.
We are not liable for:
indirect or consequential losses
losses caused by events outside our control
issues arising from misuse of installed systems
10. Customer Feedback and Complaints Procedure
We are committed to providing a high-quality service.
If you are dissatisfied, please contact us:
Email: info@igniraenergy.com
Phone: 07754 611865
We will:
acknowledge your complaint promptly
investigate and respond within a reasonable timeframe
aim to resolve complaints as quickly as possible
If your complaint cannot be resolved internally, it may be escalated in accordance with our formal complaints procedure .
11. Alternative Dispute Resolution (ADR)
If we are unable to resolve a dispute directly, you may refer the matter to:
Renewable Energy Consumer Code (RECC), an approved Alternative Dispute Resolution provider
RECC offers:
mediation services
independent arbitration (binding decision)
Further details are available at: www.recc.org.uk
We agree to participate in this process where applicable.
12. Delays and Events Outside Our Control
We are not responsible for delays caused by events beyond our control (e.g. supply chain issues, weather, regulatory changes), but will make reasonable efforts to minimise disruption.
13. Data Protection
We process personal data in accordance with the Data Protection Act 2018 and applicable UK data protection laws.
Your data is used to:
deliver services
process payments
manage warranties and compliance
14. Termination
Either party may terminate the contract in accordance with these Terms.
We may suspend or terminate services if:
payments are overdue
there is a material breach of contract
15. Governing Law
These Terms are governed by the laws of England and Wales, and disputes shall be subject to the jurisdiction of the English courts (subject to ADR provisions above).