Ignira Energy Ltd (“Ignira Energy”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit igniraenergy.com or interact with us.
1) Who we are (Data Controller)
Company name: Ignira Energy Ltd
Company number: 16734463
Registered address: Priory House, 6 Wrights Lane, London, W8 6TA, England.
Website: https://www.igniraenergy.com
Contact for privacy matters: oscar.colomer@igniraenergy.com
2) Personal data we collect
a) You provide directly
Contact details (name, email, phone), postcode and property details you enter into our estimator or forms.
Any information included in enquiries (free-text messages, attachments).
b) Collected automatically
Technical data: IP address, device type, browser, OS.
Usage data: pages viewed, time on page, clicks, referring URLs.
Cookies/SDKs: analytics and advertising (see Cookie Policy).
c) From third parties
Lead sources (e.g., advertising platforms) where you’ve consented.
Address/property datasets (e.g., EPC/ONS lookups) to improve estimate accuracy, where permitted.
3) Why we use your data (purposes)
Provide estimates and recommendations for heating solutions.
Respond to enquiries, schedule surveys, and deliver services you request.
Improve our website, product design, and customer journey.
Send updates/marketing where you’ve opted-in (you can unsubscribe anytime).
Comply with legal/regulatory obligations and defend legal claims.
4) Our legal bases (UK GDPR)
Consent: when you opt-in to marketing or submit forms.
Contract / steps prior to a contract: to generate estimates and respond to your request.
Legitimate interests: site analytics, service improvement, fraud prevention.
Legal obligation: record-keeping, responding to lawful requests.
5) Sharing your data
We may share personal data with:
Service providers (hosting, analytics, CRM, email/SMS, form tools, customer support).
Heat-pump partners/engineers to progress your enquiry only with your explicit consent.
Regulators or law enforcement if required by law.
We do not sell personal data.
6) International transfers
Where providers process data outside the UK/EEA, we use appropriate safeguards (e.g., the UK International Data Transfer Addendum or SCCs).
7) Retention
Enquiry/lead data: up to 24 months from last interaction, unless you ask us to delete earlier or we must retain longer for legal reasons.
Contractual/customer records: typically 6 years for tax/legal compliance.
We minimise and review retention regularly.
8) Your rights
You can:
Access, correct, or erase your data.
Object to or restrict processing.
Withdraw consent (e.g., marketing) at any time.
Port your data (where applicable).
To exercise rights: oscar.colomer@igniraenergy.com.
You can complain to the Information Commissioner’s Office (ICO) if you’re unhappy: ico.org.uk.
9) Security
We apply technical and organisational measures including encryption in transit, access controls, least-privilege policies, and vendor due diligence.
10) Children
Our services are not intended for children under 16. We don’t knowingly collect their data.
11) Updates
We may update this policy from time to time. The latest version will be posted here with a new “Last updated” date.